Author: ohmadmin

by Rich Moncure I’m sure I will sound old and salty with this blog, but allow me to back up my TITLE statement.  At this very moment, I am on hold with my carrier due to my T-1 service being down that provides Internet and carries some of our voice traffic.  My “on premises” phone system is a reliable phone system, installed in 2005.  It has never failed.  It is fed by two carriers. One of the carriers delivers T-1 to us, with several channels of that T-1 providing voice service that...

Whether you’re considering an upgrade to your existing phone system or getting a completely new system, you’ll want to get in on the “we’re getting a new phone system” meeting early. Here’s why. A new telephone system could drastically change how your On Hold messages are heard by your callers. In some cases, the new telephone system may simply not provide On Hold Messaging the way you’re accustomed. It all depends on the details and features of the new system. Don’t wait until the new system is installed to find...

A customized On Hold Marketing program is, in reality, your best and most reliable employee. It shows up for work every single day (actually, it never goes home), it never has a bad hair day, or a bad attitude, It never skips work to go fishing, play golf or go Christmas shopping. It's there from open to close, and if you're open every day, it works seven days a week. And not only that, a customized On Hold Marketing program is your most cost-effective marketing tool, especially in a slower...