on hold messages Tag

A couple of times in the past few weeks, we've received surprised reaction from existing clients when we’ve been talking with them about updating their program and have told them that “We'll do the writing for your on hold scripts, just point us in the direction of where to get the information.” In today’s self-service world, many on hold providers make you “do it yourself.” But at On Hold Marketing, we offer a total turnkey service. That service starts with the process of gathering information for your script, and doing...

Smart senior care communities have a plan to use hold time not only toward their own advantage, but also the caller’s. Having a few moments of one-on-one time to enhance your professional image with a decision maker or influencer is a rare opportunity. The right on hold messaging is the right communication tool to tell callers your story. What design elements of On Hold Messaging create the right image? The right combination of message content, choice of voices and music will give the caller the right impression, one of a community...

Perhaps in 2017 your business added a new service, or won a community award.  Maybe a new certification was earned.  You know it.  Your company employees know it.  But, do your clients know it?  Do your business partners know it?  If not, that’s a shame, because while you took the steps to earn it, you forgot to announce it.  You may have overlooked the importance of sharing your news with your customers. So now, it’s possibly a pretty expensive secret you are accidentally keeping. Though it is important to announce new...