telephone etiquette Tag

Best Practices for Telephone Etiquette Best Practices for Telephone Etiquette can be part of any customer service or patient engagement initiative. Have you ever noticed how much attention (and money) a business or practice spends on its lobby or greeting area?  There may be a nice warm reception area complete with artwork, a candy dish and perhaps even a TV screen.  It’s usually well furnished and very clean.  Typically there will be somebody there to welcome you.  The lobby and entrance area is truly very important in that it is an...

My inspiration to create this article on "best practices for call handling" is based on a series of experiences I recently had over a short 2 day period as I made telephone calls to several businesses.  It is important to describe the nature and purpose of my phone calls to these businesses.  The calls were a combination of: 1. Sales calls. So maybe you don’t want these calls anyway? A salesperson is also a business professional that is impressionable.   And many of their products are critical to the operation of the...